Jira Service Management

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"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"3873fbea-d68f-493e-9cdf-ccb28a213d42"},"content":[{"type":"text","text":"We do the best we can to respect your privacy. 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"}]},{"type":"heading","attrs":{"level":2,"localId":"a6e41b09-bc3d-4569-a806-ff9012417311"},"content":[{"type":"text","text":"1. Provide Old Account Username"}]},{"type":"paragraph","attrs":{"localId":"9ca99057-e976-4f9e-9055-99e407459735"},"content":[{"type":"text","text":"What is username on the account that you lost?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"16185ee9-3d7d-487d-a8a0-4aa7624036c7"}},{"type":"heading","attrs":{"level":2,"localId":"17db4795-4750-4b81-8341-e1821813f554"},"content":[{"type":"text","text":" 2. Create a New Account"}]},{"type":"paragraph","attrs":{"localId":"bb9f96f4-3271-4b27-a101-be27a7e1f363"},"content":[{"type":"text","text":"You’ll have to create a new account to receive the copy of your game data with a new username."}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"05a5f5ba-73cf-45db-af29-752fbf98e509"},"content":[{"type":"text","text":"You will not be able to recover your old Username. "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"1c8ba861-4175-48c0-9924-f1407b5df388"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"57f502d7-6045-414e-8940-56a9623f7ac0"}},{"type":"heading","attrs":{"level":2,"localId":"5c215a74-3459-494c-b0c7-1c20dc85b646"},"content":[{"type":"text","text":"3. Prove Ownership of Old Account"}]},{"type":"paragraph","attrs":{"localId":"93454a44-1d01-4a3c-a1f6-1a9e14f34acb"},"content":[{"type":"text","text":"Try to provide as much details as possible to prove you are the owner of the account."}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"c3d37ce8-f175-411d-90b9-3449a6c5cb03"},"content":[{"type":"text","text":"All fields are "},{"type":"text","text":"optional","marks":[{"type":"strong"}]},{"type":"text","text":", but you are encouraged to fill out as much as you can to the "},{"type":"text","text":"best of your memory","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"43681a79-1da1-4940-895c-74a4d0b57a1d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"05b95876-aeb6-426f-a697-d52477bbd8c8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"781d46e0-7472-4cda-a57d-b642e58df368"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"dfcc9124-0557-4b87-aec4-be66c7e754ab"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"ab3eb6c7-5866-459a-8895-3a111ef5a6d2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"f4bde514-c68b-4311-a54a-82bed59bfd30"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"a9317b26-9212-4e97-ba4e-637497bfee3c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"202dcb46-1093-4ed5-bacb-053d2149ab5b"}},{"type":"heading","attrs":{"level":2,"localId":"6ccc4f67-0d14-4491-a2e9-f246119235d2"},"content":[{"type":"text","text":"4. Double check before you submit…"}]},{"type":"paragraph","attrs":{"localId":"a8037916-7405-4934-a62e-e4ec047f629b"},"content":[{"type":"text","text":"It is vital that you provide your old username and new username "},{"type":"text","text":"exactly as they are","marks":[{"type":"strong"}]},{"type":"text","text":". It is not Case Sensitive, but the spelling is important. If we can’t locate either your Old or New account with the usernames that you provided then we will automatically close the request."}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"ba0de154-7dc7-4952-8b53-099ef912e946"},"content":[{"type":"text","text":"Double check your usernames - "},{"type":"text","text":"you will have to resubmit this form from scratch if you provide the wrong details.","marks":[{"type":"strong"}]},{"type":"text","text":" "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"a100110c-54b3-4dc7-8a86-f5d9b2ddc162"}}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"da","label":"Last Access","description":"When was the last time you played on your account?","validation":{"rq":false},"choices":[],"questionKey":""},"22":{"type":"no","label":"Number of Cars","description":"How many cars did you own?","validation":{"rq":false,"mnn":1,"wh":true},"choices":[],"questionKey":"num-cars-1-1"},"26":{"type":"no","label":"Contract Tokens","description":"Approximately","validation":{"rq":false,"mnn":0,"wh":false},"choices":[],"questionKey":""},"18":{"type":"cm","label":"Please confirm the following","description":"","validation":{"rq":true,"mns":3,"mxs":3},"choices":[{"id":"1","label":"I have registered the new account with my new username in SSR","other":false},{"id":"2","label":"I understand that my new account will have its current progress erased (if any) and replaced with the progress from my old account","other":false},{"id":"3","label":"I have linked an email to my new account to ensure it will not be lost again","other":false}],"questionKey":""},"29":{"type":"cm","label":"Acknowledgement","description":"","validation":{"rq":true,"ch":"1"},"choices":[{"id":"1","label":"I've double checked to make sure all the information is correct","other":false}],"questionKey":""},"28":{"type":"ts","label":"Old Username","description":"","validation":{"rq":true,"rgx":{"p":"^[a-zA-Z0-9]{3,12}$","m":"Please enter a valid username"}},"jiraField":"customfield_10067","questionKey":"oldUsername"},"19":{"type":"rt","label":"Additional Information","description":"Please include anything you can think of that might help prove your ownership of the old account","validation":{"rq":false},"choices":[],"questionKey":""},"23":{"type":"cs","label":"Premium Cars","description":"Did you own any premium cars?","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"24":{"type":"no","label":"Cash","description":"Approximately","validation":{"rq":false,"mnn":0,"wh":false},"choices":[],"questionKey":""},"16":{"type":"cd","label":"Platform","description":"Where did you last play the game?","validation":{"rq":false},"choices":[{"id":"1","label":"Android","other":false},{"id":"2","label":"iOS","other":false}],"questionKey":""},"17":{"type":"ts","label":"New Username","description":"","validation":{"rq":true,"rgx":{"p":"^[a-zA-Z0-9]{3,12}$","m":"Please enter a valid username"}},"jiraField":"customfield_10058","questionKey":"newUsername"},"25":{"type":"no","label":"Credits","description":"Approximately","validation":{"rq":false,"mnn":0,"wh":false},"choices":[],"questionKey":""}}},"uuid":"44015f6a-981e-42a9-b339-5193b8612a53"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2024-12-02T22:52:12.406002353Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[10014],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Proof of ownership","submit":{"lock":false,"pdf":false},"templateFormUuid":"44015f6a-981e-42a9-b339-5193b8612a53"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"b1e0f5e3-0b16-4544-b4cc-4f89d61f5798"},"content":[{"type":"text","text":"Lost Guest Accounts"}]},{"type":"paragraph","attrs":{"localId":"3873fbea-d68f-493e-9cdf-ccb28a213d42"},"content":[{"type":"text","text":"Unfortunately we "},{"type":"text","text":"can’t restore access to the lost guest account itself ","marks":[{"type":"strong"}]},{"type":"text","text":"as there is no reliable way to prove you were the owner of it. "}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"3873fbea-d68f-493e-9cdf-ccb28a213d42"},"content":[{"type":"text","text":"We do the best we can to respect your privacy. 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"}]},{"type":"heading","attrs":{"level":2,"localId":"a6e41b09-bc3d-4569-a806-ff9012417311"},"content":[{"type":"text","text":"1. Provide Old Account Username"}]},{"type":"paragraph","attrs":{"localId":"9ca99057-e976-4f9e-9055-99e407459735"},"content":[{"type":"text","text":"What is username on the account that you lost?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"16185ee9-3d7d-487d-a8a0-4aa7624036c7"}},{"type":"heading","attrs":{"level":2,"localId":"17db4795-4750-4b81-8341-e1821813f554"},"content":[{"type":"text","text":" 2. Create a New Account"}]},{"type":"paragraph","attrs":{"localId":"bb9f96f4-3271-4b27-a101-be27a7e1f363"},"content":[{"type":"text","text":"You’ll have to create a new account to receive the copy of your game data with a new username."}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"05a5f5ba-73cf-45db-af29-752fbf98e509"},"content":[{"type":"text","text":"You will not be able to recover your old Username. "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"1c8ba861-4175-48c0-9924-f1407b5df388"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"57f502d7-6045-414e-8940-56a9623f7ac0"}},{"type":"heading","attrs":{"level":2,"localId":"5c215a74-3459-494c-b0c7-1c20dc85b646"},"content":[{"type":"text","text":"3. Prove Ownership of Old Account"}]},{"type":"paragraph","attrs":{"localId":"93454a44-1d01-4a3c-a1f6-1a9e14f34acb"},"content":[{"type":"text","text":"Try to provide as much details as possible to prove you are the owner of the account."}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"c3d37ce8-f175-411d-90b9-3449a6c5cb03"},"content":[{"type":"text","text":"All fields are "},{"type":"text","text":"optional","marks":[{"type":"strong"}]},{"type":"text","text":", but you are encouraged to fill out as much as you can to the "},{"type":"text","text":"best of your memory","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"43681a79-1da1-4940-895c-74a4d0b57a1d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"05b95876-aeb6-426f-a697-d52477bbd8c8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"781d46e0-7472-4cda-a57d-b642e58df368"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"dfcc9124-0557-4b87-aec4-be66c7e754ab"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"ab3eb6c7-5866-459a-8895-3a111ef5a6d2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"f4bde514-c68b-4311-a54a-82bed59bfd30"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"a9317b26-9212-4e97-ba4e-637497bfee3c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"202dcb46-1093-4ed5-bacb-053d2149ab5b"}},{"type":"heading","attrs":{"level":2,"localId":"6ccc4f67-0d14-4491-a2e9-f246119235d2"},"content":[{"type":"text","text":"4. Double check before you submit…"}]},{"type":"paragraph","attrs":{"localId":"a8037916-7405-4934-a62e-e4ec047f629b"},"content":[{"type":"text","text":"It is vital that you provide your old username and new username "},{"type":"text","text":"exactly as they are","marks":[{"type":"strong"}]},{"type":"text","text":". It is not Case Sensitive, but the spelling is important. If we can’t locate either your Old or New account with the usernames that you provided then we will automatically close the request."}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"ba0de154-7dc7-4952-8b53-099ef912e946"},"content":[{"type":"text","text":"Double check your usernames - "},{"type":"text","text":"you will have to resubmit this form from scratch if you provide the wrong details.","marks":[{"type":"strong"}]},{"type":"text","text":" "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"a100110c-54b3-4dc7-8a86-f5d9b2ddc162"}}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"da","label":"Last Access","description":"When was the last time you played on your account?","validation":{"rq":false},"choices":[],"questionKey":""},"22":{"type":"no","label":"Number of Cars","description":"How many cars did you own?","validation":{"rq":false,"mnn":1,"wh":true},"choices":[],"questionKey":"num-cars-1-1"},"26":{"type":"no","label":"Contract Tokens","description":"Approximately","validation":{"rq":false,"mnn":0,"wh":false},"choices":[],"questionKey":""},"18":{"type":"cm","label":"Please confirm the following","description":"","validation":{"rq":true,"mns":3,"mxs":3},"choices":[{"id":"1","label":"I have registered the new account with my new username in SSR","other":false},{"id":"2","label":"I understand that my new account will have its current progress erased (if any) and replaced with the progress from my old account","other":false},{"id":"3","label":"I have linked an email to my new account to ensure it will not be lost again","other":false}],"questionKey":""},"29":{"type":"cm","label":"Acknowledgement","description":"","validation":{"rq":true,"ch":"1"},"choices":[{"id":"1","label":"I've double checked to make sure all the information is correct","other":false}],"questionKey":""},"28":{"type":"ts","label":"Old Username","description":"","validation":{"rq":true,"rgx":{"p":"^[a-zA-Z0-9]{3,12}$","m":"Please enter a valid username"}},"jiraField":"customfield_10067","questionKey":"oldUsername"},"19":{"type":"rt","label":"Additional Information","description":"Please include anything you can think of that might help prove your ownership of the old account","validation":{"rq":false},"choices":[],"questionKey":""},"23":{"type":"cs","label":"Premium Cars","description":"Did you own any premium cars?","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"24":{"type":"no","label":"Cash","description":"Approximately","validation":{"rq":false,"mnn":0,"wh":false},"choices":[],"questionKey":""},"16":{"type":"cd","label":"Platform","description":"Where did you last play the game?","validation":{"rq":false},"choices":[{"id":"1","label":"Android","other":false},{"id":"2","label":"iOS","other":false}],"questionKey":""},"17":{"type":"ts","label":"New Username","description":"","validation":{"rq":true,"rgx":{"p":"^[a-zA-Z0-9]{3,12}$","m":"Please enter a valid username"}},"jiraField":"customfield_10058","questionKey":"newUsername"},"25":{"type":"no","label":"Credits","description":"Approximately","validation":{"rq":false,"mnn":0,"wh":false},"choices":[],"questionKey":""}}},"uuid":"44015f6a-981e-42a9-b339-5193b8612a53"},"linkedJiraFields":["customfield_10067","customfield_10058"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}